This privacy statement was last amended on 30-05-2026.
Summit Comfort Living is happy to assist you. Summit Comfort Living understands that your privacy is important. In this privacy statement, we explain what personal information we process and what we do with it in the context of the services we offer. In addition to this privacy statement, you can read all about our use of cookies on this website www.summitcomfortliving.ca here. If you have any questions or want to know exactly what information we maintain about you, please contact us using the contact details at the bottom of this statement.
What do we do with your data?
We obtain various personal information from you with your consent. For each purpose, we indicate what information we obtain from you, for what purpose we process this data, and how long it is retained.
Contact and request forms
We offer various online forms where we will ask you to fill in information, specifically for product order requests, contact requests, and quote requests. When you send us an email, fill out the contact form on the website, contact us by telephone, or contact us via the support center as an existing customer, you accept our offer to engage with us (performance of a contract/service).
For this purpose, we process the following personal information:
- Name
- Contact details (email address and phone number)
- Any information you choose to enter yourself as the content of a message
We store these contact logs along with the personal information provided by you to fulfill the communication and to handle any potential inquiries or complaints. We retain this information for as long as necessary for this contact, or up to a maximum of 2 years after our last interaction, to ensure that your question or complaint has been properly resolved.
Delivery of our services
Have you ordered products from us or requested a quote? To deliver our services, we require some of your personal information. We use this data based on our legitimate business interests to fulfill the agreement we enter into with you and to maintain the resulting customer relationship.
For this purpose, we process the following data:
- Contact person’s name
- Contact details (email address and phone number)
- Any information contained within the correspondence
We retain your data for the duration of the agreement and for one year after the termination of the contract. Financial and transactional records are kept longer if we are legally required to do so (for example, to comply with statutory tax retention laws).
References and Testimonials
On our website, we display various customer references and testimonials regarding our services. In this way, we aim to provide a complete picture of our services and products and how our customers rate them in practice. We process this information based on the explicit consent of the reviewers. This consent can easily be withdrawn at any time by contacting us via the contact details at the bottom of this statement.
For this purpose, we process the following data:
- Name of the reviewer
- Name of the organization where the reviewer is employed
- Any photos provided by the organization/reviewer
- Any personal information included in the customer case study
We store this data until you withdraw your consent for publishing the testimonial or case study.
When can we share your personal information with third parties?
Summit Comfort Living only shares your information with third parties when permitted under applicable privacy legislation (including PIPEDA).
We may provide your personal information to third parties because:
- we have engaged them as service providers to process certain data on our behalf;
- we have a lawful basis to do so;
- we are legally compelled to do so (for example, if requested by law enforcement authorities during a lawful investigation).
The parties that process personal information on our or your behalf include:
- IT suppliers and infrastructure / Hosting providers
- Cookie and analytics service providers
- Payment processors and credit/debt collection agencies
- Government and regulatory authorities (where legally required)
- Business partners
Some of our service providers or servers may be located outside of Canada (including within the European Economic Area or the United States). In such cases, we ensure that appropriate safeguards are in place to protect your privacy and ensure data security. This privacy statement applies solely to the services of Summit Comfort Living. We are not responsible for the privacy practices of third-party websites that may be accessed via links on our website.
Social media buttons
Our website utilizes social media buttons that redirect you to the respective social media platforms. This allows you to follow us or share content within your network. You may also encounter targeted advertisements on your social media feeds. To understand how these social media platforms handle your personal information, please review the respective privacy policies of those platforms.
How is your personal information secured?
The security of your personal information is a top priority for us. We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. We continuously review and update our security practices to mitigate risks.
What privacy rights do you have?
Depending on your location within Canada, you have specific rights regarding your personal information:
- Right of access: you have the right to request access to the personal information we hold about you.
- Right to rectification: you have the right to correct, update, or supplement your personal information if it is inaccurate or incomplete.
- Right to withdraw consent: if you have given us consent to process your information, you can withdraw this consent at any time (subject to legal or contractual restrictions and reasonable notice).
- Right to erasure/deletion: under certain conditions, you can request that we delete your personal information.
Upon receiving a request, we may require you to verify your identity to ensure that we are disclosing or modifying information only to the authorized individual. In principle, we will respond to your request within 30 days, as required by law. However, this period may be extended depending on the complexity of the request or if additional time is legally permitted. We will notify you promptly if an extension is required.
Changes to this privacy and cookie statement
As our services evolve, we will update this privacy statement accordingly. Please note the effective date at the top of this page and review this document periodically for updates.
Questions or filing a complaint
If you have any questions, or wish to file a complaint regarding how we handle your personal information, please contact us directly. We address all inquiries and complaints internally and will work with you to find a resolution. If you feel we have not addressed your concern satisfactorily, you have the right to contact the relevant privacy regulatory authority, such as the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner.
Contact details
Summit Comfort Living
Contact details
Summit Comfort Living
1269 Commerce Way, Unit 2
Woodstock, ON N4V 0A2
Telephone: 1-866-963-3801 (toll free)
E-mail: info@summitcomfortliving.ca